1. General YaYa's Alpaca Farm is committed to providing exceptional service in a timely manner. Unfortunately when a customer cancels without giving enough notice, it prevents another customer from being served. No shows and late cancellations have an impact on service quality while punishing customers who show up early or on time. For these reasons YaYa's Alpaca Farm has implemented a cancellation policy that will be strictly observed. 2. Full Payment When registration is complete we receive your full payment. You will see "Karl Blandin" on your bank statement. You won't see "YaYa's Alpaca Farm" Payments go through PayPal/Square, you do NOT need a PayPal/Square account to make your payments. Please make sure you are selecting Debit/Credit card. It is at this point you will see PayPal/ again and this is how WE receive payments for bookings. Again, you do NOT need a special account to pay online for your selected booking. An online confirmation email will be sent to you at the time of registration and payment. This email serves as confirmation of your registration.An online confirmation email will be sent to you at the time of registration and payment. This email serves as confirmation of your registration. 3. Cancellation Request Cancellation requests may be submitted by phone, email or in person. Please note that refunds will be processed in the original form of payment. If you have any questions or concerns about our cancellation policy, please contact us at 816-255-8146. In leu of cancellation/refund, you may transfer your tickets to another available date/time. Please contact us by phone 816-255-8146. 4. Refund Policy Refund requests made more than 5 business days prior to your scheduled tour/event will not be subject to administration fees. No call, No show will not be refunded. We understand life events occur, please contact us instead of not calling or showing up. Call or email Mrs. YaYa at: email: [email protected] OR phone: 816-255-8146 No refunds or transfers will be issued on the day of, or after, the scheduled Tour or special events (i.e. Christmas event) Tickets are NOT transferable to regular tours. 5. THIS IS A WORKING FARM, parents are responsible for their children's behavior and safety. All rules are to be followed at all times. We reserve the right to excuse any child/adult at any time for not following all safety rules. a. No petting the heads or hip/bottom areas of alpacas. b. No running, screaming, no hitting, or pushing people/alpacas, no throwing food at alpacas and no chasing the alpacas. c. No hill/tree/fence climbing d. No feeding/petting baby alpacas e. Do not open gates to exit farm. Please ask for assistance. f. No food allowed in store, auditorium, or pastures. This includes any beverage, snacks, gum, candy, food of all kinds. g. Age 3 and under should be in strollers or supervising adults arms